Subject to these terms, you may return your Michelle Lacoste Online Store purchase, including sale items, by either returning it to:

• the Michelle Lacoste Online Store.

Returns only accepted with proof of purchase.

• Eligibility for Refunds:
To be eligible for a refund, returns must be initiated within 5 days of the purchase date by contacting us at Hello@michellelacoste.com with the subject: return

Unless the return is required by law:

• Items must be in original condition (including tags) and must not have been worn, altered or washed.
• Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.
• All packaging (including garment bags) shipped with your order must be returned.
• Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable.
• All Sales are not returnable.
  
•  We will not accept returns on these items for hygiene reasons.
• Gift Cards may not be returned and will be honoured for at least 5 years from the date of issue in most states, except in New York where Gift Cards will be honoured for 9 years from the date of issue, and in California and Florida where there is no expiry.
• Gift Cards are valid for use on the Online Store.
• If a client has returned a garment and received a credit note, and then seeks to return the garment which was purchased with that credit note, Michelle Lacoste may refuse the return. .
• The shipping cost for returs must be paid by the client.

Should you wish to return an item, Michelle Lacoste does not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to seek a tax refund.

While Michellle Lacoste covers the costs of returns using the prepaid returns label within the US, return postage costs are not refundable, and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to Michelle Lacoste as goods returned to the sender to ensure no duties and taxes are incurred for the return.

• Refund Process:
Once we receive and inspect your returned item, we will process your refund. Please note that refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

• Exclusions:
Made-to-order dresses are non-refundable due to their customized nature. However, we are happy to assist with any concerns regarding your order. Please contact us at Hello@michellelacoste.com for support.

Thank you for shopping with Michelle Lacoste. If you have any questions, our team is here to help!